Customer Service

Ring Sizing
 
All of our rings are sized to what has been determined is an average finger size. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. If your finger is a different size, we can adjust the ring. Ring sizing services will take up to three business days before the order is shipped, and there is a small fee involved ($15.99 for yellow gold, white gold or sterling silver rings; $19.99 for platinum). If you wish, you may purchase our Extended Service Plan, which covers ring sizing.

There are some instances where a ring cannot be sized, due to its style or the metal of which it is made. Please check the size of the ring you have chosen to ensure it will fit or that it can be sized to fit at a later date.

Of course, you're always welcome to visit the Kay store nearest you to have your ring sized or to check the size of your finger prior to your purchase.

Remember, the size of your finger is affected by many factors, including weather conditions and stress. When you have your finger sized, try to do so on a cool, calm day!